Refund & Return Policy
Refund Policy
At KAYUSO, we want you to be fully satisfied with your purchase. If, for any reason, you’re not completely happy with your product, we offer a straightforward return and refund policy to make your shopping experience as smooth as possible.
Returns
1.30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process
• Contact our customer support at [email protected] with your order number and reason for return.
• Our team will provide you with a return authorization and instructions on how to send your item back.
• Once received and inspected, we’ll notify you about the approval status of your return.
• Contact our customer support at [email protected] with your order number and reason for return.
• Our team will provide you with a return authorization and instructions on how to send your item back.
• Once received and inspected, we’ll notify you about the approval status of your return.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is successfully processed.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is successfully processed.
Refunds
1.30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Partial Refunds
In certain situations, only partial refunds are granted (such as items not in their original condition, damaged, or missing parts for reasons not due to our error).
In certain situations, only partial refunds are granted (such as items not in their original condition, damaged, or missing parts for reasons not due to our error).
3. Non-Refundable Items
Gift cards and final sale items are non-refundable.
Gift cards and final sale items are non-refundable.
Exchanges
If you received a defective or damaged item, we’re happy to exchange it for you. Contact our customer support team to arrange an exchange.
Contact Us
For any questions about returns or refunds, reach out to our customer service team at [email protected]. We’re here to help make sure you have a seamless experience with KAYUSO.