Shipping & Delivery Policy

At KAYUSO, we strive to ensure that your order is processed and delivered as quickly and smoothly as possible. Below is our comprehensive shipping policy for orders within the United States.

1. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. During high-demand periods, processing may take slightly longer, but we’ll keep you updated on any delays.
• Order Confirmation: Once your order is placed, you will receive a confirmation email. A second email will be sent with tracking details as soon as your order is shipped.

2. Shipping Rates & Delivery Times

• Standard Shipping: Estimated delivery within 5-7 business days. Shipping rates will vary based on location and order size and are calculated at checkout.
• Express Shipping: Available for most locations with an estimated delivery time of 2-3 business days. Additional fees apply, and exact rates will be provided at checkout.
• Free Shipping: We offer free standard shipping on all orders over $100 within the contiguous United States.

3. Shipping Locations

• Domestic Shipping: We ship across the United States, including Alaska, Hawaii, and U.S. territories. Please note that delivery times to these areas may vary.
• International Shipping: Currently, we do not offer international shipping.

4. Tracking Your Order

• Order Tracking: Once your order has shipped, you’ll receive a tracking number via email, allowing you to monitor the status of your package in real-time.
• Tracking Issues: If you have any trouble tracking your order, feel free to reach out to our customer support team for assistance.

5. Delayed or Lost Packages

• Delayed Deliveries: While we work hard to ensure timely deliveries, unforeseen circumstances such as weather, carrier delays, or holidays may cause delays. We appreciate your understanding in these cases and will do our best to resolve any issues.
• Lost Packages: If your package is marked as delivered but cannot be located, please contact us within 7 days of the delivery date. We’ll work with the carrier to locate your package or issue a replacement if necessary.

6. Damaged or Incorrect Items

• Damaged Items: If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund based on the extent of the damage.
• Incorrect Items: If you receive the wrong item, please reach out to our support team immediately. We’ll provide instructions for returning the incorrect item and ensure the correct product is shipped to you.

7. Change Your Shipping Address

• Address Updates: Please double-check your shipping address at checkout. If you need to change the address after placing your order, contact us as soon as possible. Once your order has shipped, we cannot modify the shipping address.

8. Contact Us

For any questions or assistance regarding your shipment, our customer support team is here to help. You can reach us at:

• Email: [email protected]

This shipping policy ensures transparency in delivery times, costs, and procedures, helping our customers have a smooth and satisfying experience with KAYUSO.