Refund policy

At KAYUSO, we want you to be fully satisfied with your purchase. If, for any reason, you’re not completely happy with your product, we offer a straightforward return and refund policy to make your shopping experience as smooth as possible.

Returns

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. Returned items must be in their original packaging and in the same condition as when you received them.

2. Return Process

• Contact our customer support at sales@kayusoltd.com with your order number and reason for return.

• Our team will provide you with a return authorization and instructions on how to send your item back.

• Once received and inspected, we’ll notify you about the approval status of your return.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is successfully processed.

Refunds

1. Refund Eligibility

After your return is received and inspected, we will process your refund within 5-7 business days. A credit will automatically be applied to your original method of payment. Processing times may vary depending on your bank or credit card provider.

2. Partial Refunds

In certain situations, only partial refunds are granted (such as items not in their original condition, damaged, or missing parts for reasons not due to our error).

3. Non-Refundable Items

Gift cards and final sale items are non-refundable.

Exchanges

If you received a defective or damaged item, we’re happy to exchange it for you. Contact our customer support team to arrange an exchange.

Contact Us

For any questions about returns or refunds, reach out to our customer service team at support@kayuso.com . We’re here to help make sure you have a seamless experience with KAYUSO.